Support & Helpdesk

For Support and individual help please open a ticket: https://streamabc.zammad.com

What do we need to be able to reproduce a problem.

If possible:

• description of the problem

• exact time of the problem

• affected StreamURL and channelkey

• Is the problem always visible or only at one moment in time?

• Does the problem show up in an external software and have error sources already been excluded there?

• information about the client (name, type and year of construction, etc.)

• public IP address with which you are visible to the outside world and which we can find in our log

• a recording perhaps with a smartphone where the problem can be heard and the interaction seen